Some large organizations choose to centralize contingent staffing services (also known as staff augmentation). Centralization can be managed in-house or through an outside vendor, a managed staffing provider (MSP). The program serves as the liaison between staffing agencies and the organization’s hiring managers.
What drives the success of a talent delivery strategy within these programs? Here are some of the key elements that improve the efficacy and efficiency of a client delivery program.
A Centralized Portal
In a client delivery program, agencies and clients rely on a centralized, cloud-based portal. This portal allows managing teams to perform such functions as:
- Posting jobs
- Receiving/managing resumes
- Managing timecards
Having an efficient, well-managed system can improve relationships with hiring companies and provide greater end-to-end visibility of the hiring process and how employees are managed.
A Thriving Talent Network
Successful talent delivery demands a thriving talent network. Some of the most successful staffing partners have access to a wide range of prospective talent. As a result, hiring companies will have a greater chance of connecting to talent that matches their specific needs.
With a focus on continuous recruiting, , staffing partners get access to both passive and active recruitment strategies, ensuring a wider range of prospective talent for openings within the program.
A Culture of Continuous Improvement
Delivering quality talent also demands a culture of continuous improvement. Every client delivery program should start with clearly defined goals and KPIs. For instance, you might set a clear objective for average response time to open requests or interviews to submissions ratio within a six-month period.
Building a culture of continuous improvement means looking back at your key metrics and evaluating how well you’ve achieved your original goals. You may discover areas of inefficiency in your talent pipeline or identify ineffective communication strategies. Focusing on ways to improve your core processes will help your organization adapt and improve as you move further into the future.
A Culture of Compliance
In conjunction with continuous improvement, compliance is a key criterion of a strong client delivery program. A vendor should work within the program’s parameters from how to interact with a client and to onboarding selected resources.
Clear consequences ensure all program participants respect the rules of engagement.
Change Management
Company leaders also understand the inevitability of change. These changes can come from hiring trends, changes in candidate expectations, or considerations specific to each industry. Collaboration and partnership through regular status check-ins and quarterly reviews helps a client delivery program adjust to the changing needs of a program.
A change management solution is a strategic approach for responding to these changes or, in some cases, how to drive change within the organization.
For example, in the face of nationwide talent shortages, many HR departments shifted focus to flexible working solutions or even reconsidered current measures of productivity to align with shifting demands. Change management, therefore, empowers organizations to adjust to these broad trends to deliver actionable results.
Automation
Automation and AI-based solutions are augmenting the efficiency of the talent delivery process. Automated tools will allow staffing partners to more quickly screen resumes and match candidates with the right positions.
Likewise, automated tools can drive efficiency for administrative processes as well. For instance, everything from invoicing to client communication can be optimized through automation and enhanced with the latest in artificial intelligence (AI). These features can streamline the client delivery process and help to save time for clients and candidates alike.
The Human Element
As much as business leaders depend on technology, the most successful client delivery programs will also rely on the human element. Hiring organizations will reap the benefits of a client delivery program with a human-centric approach. The best approach takes into account the relational dynamics of talent acquisition and ensures that candidates align with the company’s vision and core values.
So technology and automation can be invaluable in screening candidates and narrowing a potential talent pool. However, hiring professionals can still assist clients by ensuring that all prospective hires have both the technical skills and relational aptitude to thrive in the hiring company’s organization.
Driving Positive Change
Change, of course, is inevitable for any organization and any industry. However, the right staffing partner can prove invaluable in driving positive change. A successful client delivery program will offer flexibility to adjust to shifting staffing needs and industry changes. Additionally, the best client delivery services will provide solutions that adapt to individual business goals to ensure that hiring companies stay resilient, tapping into the necessary skills to keep their company moving forward.
